Welcome to Decode Daily support. We're here to help you with any questions or issues you may have.
How do I play Decode Daily?
Each day, you'll receive a new cryptogram puzzle - a famous quote encoded with a substitution cipher. Tap on letters to decode the message. Use hints if you get stuck, and try to solve the puzzle as quickly as possible for a higher score!
How do hints work?
Hints reveal one letter mapping in the puzzle. You start with a balance of hints, and can earn more by watching short video ads (up to 3 per day). Use hints strategically - they'll help you solve the puzzle but may reduce your final score.
What are streaks?
Your streak counts how many consecutive days you've solved a puzzle. Keep playing daily to build your streak! If you miss a day, you can use a streak freeze (if available) to protect your progress.
How does scoring work?
Your score is based on how quickly you solve the puzzle and how few hints you use. Faster solve times and fewer hints result in higher scores. Your total score contributes to your level progression.
Can I play on multiple devices?
Yes! Sign in with your Apple or Google account to sync your progress across all your devices. Your streaks, scores, hints, and achievements will be saved to your account.
How do I restore my progress?
If you've previously signed in with Apple or Google, simply sign in with the same account on your new device. Your progress will be automatically restored.
The app isn't loading puzzles
Please check your internet connection and try again. If the problem persists, try closing and reopening the app, or reinstalling it from the App Store.
My progress wasn't saved
Make sure you're signed in with Apple or Google to save your progress. If you were playing as a guest, your progress is stored locally on your device and may be lost if you uninstall the app.
Ads aren't loading to earn hints
Ad availability can vary by region and time. Please try again later, or ensure you have a stable internet connection. You may also have reached your daily limit of 3 ad-earned hints.
Still need help? We'd love to hear from you!
Email us at: support@dbacksys.com
Please include as much detail as possible about your issue, including your device type and app version.